Contract with United Healthcare

SMIL's contract with UnitedHealthcare

Updated: 7/11/2024

Effective July 11th, 2024, Southwest Diagnostic Imaging (dba SMIL) is now out-of-network with UnitedHealthcare, including Optum. We negotiated with UnitedHealthcare for several months, but we were unable to reach a mutually acceptable agreement. This contract is only for services provided at any SMIL outpatient imaging location.

This is not the outcome we desired as we know it is disruptive to our patients and community. We will continue to make our best efforts to reach an agreement with UnitedHealthcare so that in-network access can be restored to patients with this insurance.

What this means for UnitedHealthcare patients:

• We are contacting impacted patients who have appointments scheduled at any of our locations to review their options.
• We will reach out to you directly approximately two weeks prior to your appointment, however, if you have questions or concerns about an upcoming appointment, please call 480-657-2508.
• We will share options at the time of scheduling for any patient making a new appointment.

To stress the importance of having in-network access to Southwest Diagnostic Imaging (dba SMIL) restored, or for more information about how this impacts you directly, please call UnitedHealthcare at the member services phone number on your insurance card.

We will continue to post updates on this page as we have more information to share. For additional information and answers to frequently asked questions, please refer to the links below.

UnitedHealthcare Patient FAQs – updated 7/11/2024

UnitedHealthcare Patient Communication – updated 7/11/2024